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PROBLEM SYNC BETWEEN COMPUTERS

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CAMILA BARRAZA

30 Nov, 2021 07:45 PM

Hi,

I have used moneydance since 2017, and I have a big file. I now have 2 computers with Version 2019.3 (1880) with the same file and everything synced through dropbox shared folder. But, I want to share it with 3 more computers to the same file, and i downloaded the 2022 version, the transactions synced perfect but, the categories won't sync as equal as the 2 main computers, it appears a long a restored sentence with numbers and letters.

Thank you,

1. 1 Posted by Stuart Beesley ... on 30 Nov, 2021 07:57 PM

   

   You need to rebuild your sync from scratch.

   Install same 2022 version everywhere.

   Set Sync to Don’t sync everywhere. Exit all MDs.

   On primary. Install toolbox extension. Hacker mode. Hacker menu. Force reset sync settings.

   Then set your MD sync to the settings you want. Wait. Wait for sync to complete.

   Now on each other MD do file/new/open sync copy and select the new sync you setup.

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2. 2 Posted by Camila Barraza on 30 Nov, 2021 08:30 PM

   

   Do I need to set my primary MD from backup or from Dropbox ?

   Because i did a backup before downloading the 2022 version and I also
   should have de info in my dropbox shared folder. But, I updated one version
   a couple of years ago and lost the attached files to every transaction,
   that is why I am asking?

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3. 3 Posted by Stuart Beesley ... on 30 Nov, 2021 08:52 PM

   

   I would start by restoring your most recent and best backup (not from Dropbox). Open in MD2022 and then use that as the primary.

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4. 4 Posted by Camila Barraza on 30 Nov, 2021 09:56 PM

   
   
   

    I already installed toolbox extention but i can't seem to find Hacker mode. Hacker menu. Force reset sync settings. Here i send a screenshot of my window.

   
   

   
   

   // Please reply above this line ================================================== From: Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’ You need to rebuild your sync from scratch. Install same 2022 version everywhere. Set Sync to Don’t sync everywhere. Exit all MDs. On primary. Install toolbox extension. Hacker mode. Hacker menu. Force reset sync settings. Then set your MD sync to the settings you want. Wait. Wait for sync to complete. Now on each other MD do file/new/open sync copy and select the new sync you setup. On Tue, Nov 30 at 11:45 AM PST, CAMILA BARRAZA wrote: Hi, I have used moneydance since 2017, and I have a big file. I now have 2 computers with Version 2019.3 (1880) with the same file and everything synced through dropbox shared folder. But, I want to share it with 3 more computers to the same file, and i downloaded the 2022 version, the transactions synced perfect but, the categories won't sync as equal as the 2 main computers, it appears a long a restored sentence with numbers and letters. Thank you,

   Having trouble reading this? View this discussion online: PROBLEM SYNC BETWEEN COMPUTERS. Reply with #ignore to stop receiving notifications for this discussion.

   • Screen_Shot_2021-11-30_at_13.44.22.png 396 KB
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5. 5 Posted by dwg on 30 Nov, 2021 10:09 PM

   

   Click on Toolbox Options on the menu bar and select Hacker mode from the drop down.

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6. 6 Posted by Stuart Beesley ... on 30 Nov, 2021 10:25 PM

   

   Click toolbox options. Top left.

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7. 7 Posted by Camila Barraza on 30 Nov, 2021 11:27 PM

   

   done.
   One last question: my primary MD already synced perfectly and all the
   attachments are perfect as well. But the other computers can open the
   transaction attachments.

   Thank you,

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8. 8 Posted by Stuart Beesley ... on 01 Dec, 2021 03:58 AM

   

   Sorry. What is the ‘last question’?

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9. 9 Posted by Camila Barraza on 01 Dec, 2021 05:47 AM

   

   My primary MD already synced i am able to open the transaction attachments.
   Then i already synced the other computers but i am Not able to open
   transaction attachments. Is there any way i can sync the attachments as
   well??

   El El mar, 30 de noviembre de 2021 a la(s) 20:58, Stuart Beesley - JUST A
   FELLOW USER and Toolbox ‘guy’ <[email blocked]> escribió:

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10. 10 Posted by Stuart Beesley ... on 01 Dec, 2021 02:03 PM

    

    Can you explain what you’ve done so far with regards to fixing your sync?

    Also I’m concerned your attachments might be taking a lot of space. Can you run toolbox analyse dataset and post the output here (as a txt file)?

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11. 11 Posted by Camila Barraza on 02 Dec, 2021 06:31 PM

    

    Hi,

    Two of my secondary MD are syncing between them but won't open old
    transaction attachments. And my primary MD is not syncing with the
    secondary and I am able to open old attachments.

    Please Help My whole office is going crazy..

    Thank you,

    • Screen_Shot_2021-12-01_at_18.33.21.png 593 KB
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12. 12 Posted by Stuart Beesley ... on 02 Dec, 2021 07:14 PM

    

    WOW - 6GB and 48k attachments.... I would suggest that something in your sync is screwed up and it's either taking time, or your sync folder is full, or something.

    I would suggest that @support should be jumping in here and offering to dial into your computer to fix....

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13. 13 Posted by Camila Barraza on 02 Dec, 2021 07:29 PM

    

    How can I do that ?

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14. Support Staff 14 Posted by Sean Reilly on 06 Dec, 2021 10:22 AM

    

    Hi Camila,

    Would you be open to join me in a screen sharing session so that we can get this resolved quickly? You would need to be present at your computer and have full control over the connection. We will be able to see your screen while we talk through what is happening and how to solve it.

    If that would be ok, please select a date/time that works best for you from this link:
    https://calendly.com/tikhelp/30min

    Thanks!
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

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15. System closed this discussion on 07 Mar, 2022 10:30 AM.