tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/9545-cannot-sync-to-my-new-computerInfinite Kind: Discussion 2022-01-14T14:31:14Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495943722022-01-12T07:53:35Z2022-01-12T07:53:35ZCannot sync to my new computer<div><p>I am not support staff, just a user.<br>
Hi Teresa</p>
<p>You haven’t provided enough information to be able to provide targeted information to help with you issue such as:<br>
Your computer operating systems?<br>
The version/build of Moneydance you are running, e.g., 2022.3(4063)?<br>
The sync method you are using?<br>
Or detailed the steps you have tried and at what point things when wrong.</p>
<p>So general guidance.</p>
<p>Moneydance - Setting up Sync Method Dropbox Folder to another computer and / or mobile devices, phones.</p>
<p>Make sure you have the same version/build of Moneydance installed on all computers.</p>
<p>You need to has a least a free Dropbox account and have installed Dropbox client on the computers to be synced. Don’t install Drobox client on your mobile device/phone unless it is for a reason unrelated to Moneydance.</p>
<p>When you sync you have a primary computer and one or more secondary computers.<br>
The free Dropbox account only allows you to install Dropbox Client on three computers. If you need more than 3 then the extra computers can use Dropbox Connection where you don’t need to install Dropbox client. You can mix syncing methods.</p>
<p>Using Dropbox Folder is usually faster than the syncing method Dropbox Connection.</p>
<p>Dropbox Folder syncing method setup is as follows:<br>
1. Open Moneydance on your primary computer under FILE (MONEYDANCE on Mac) - SYNCING and select DROPBOX FOLDER as the Sync Method then click OK. Now enter the Encryption Password and click OK. On older versions of Moneydance set your “Encryption Passphrase”, then set “Sync Method” to “Dropbox Folder” and click OK<br>
2. Wait for Dropbox folder “.moneydancesync” and its contents to be created in your Dropbox folder. This can take some time. Watch the Dropbox icon and wait till it states “Up to Date”. If you are only syncing to a Mobile device / phone skip to section headed Mobile Devices/phones. For syncing computers wait until the same Dropbox folder appears on your second computer, again watch the Dropbox icon this time on your second computer and wait till it states “Up to Date”. From now on normal syncing is fast, no need to wait or check. Note: on a Mac if “.moneydancesync” is hidden, try in your Finder window, typing CMD-Shift-G and then pasting ~/Dropbox/.moneydancesync/ into the box to unhide.<br>
3. On your second computer starting Moneydance should open it in the welcome window, click on “Create a new account set”. Or if it opens in to an existing account click FILE (MONEYDANCE on Mac) - NEW<br>
4. Select “Open Synced File” and use dropdown to select “Dropbox Folder” then click NEXT.<br>
5. You should see a search screen headed “Finding synced files” then “Select a synced document to open”<br>
6. Highlight the data set name you won’t to sync with and click NEXT.<br>
7. Enter the encryption password, the one you set on your primary computer under FILE – SYNCING.<br>
8. Then click on FINISH. You should see the message “Performing initial sync this may take a while”.<br>
9. Wait to syncing is complete.<br>
You may find a lot of old, maybe closed accounts or other accounts you have removed from the side bar reappearing in the second computers side bar. Use the “+” sign at bottom of side bar then ADVANCED to tidy up the side bar.</p>
<p>Hope this helps</p></div>derekkent23