Android versions unable to sync with Dropbox

Hendric's Avatar

Hendric

16 Apr, 2022 08:58 AM

This happens recently. Moneydance Android versions no longer sync with Dropbox. IOS and Mac OS are working well with Dropbox. Will there be updates coming for the Android version.

  1. 1 Posted by Stuart Beesley ... on 16 Apr, 2022 09:02 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Yup - it's broken. A new android app was uploaded to App Store - it's awaiting approval....

  2. 2 Posted by derekkent23 on 16 Apr, 2022 01:51 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Hendric

    Go to https://infinitekind.com/preview
    Click on Android Beta Signup
    Once you are set up as a tester you should be able to uninstall the current Android Moneydance app and install the beta just by going to Play Store and searching for Moneydance. It may take some time for Play Store to register you have switched to a beta tester.
    Also you should note Sean has only just released the new beta and it can take google a few days to approve and load the new app.
    So if it states last updated 14 Jun 2021 then the new beta is not yet available.

    Hope this helps.

  3. Support Staff 3 Posted by Ethan on 17 Apr, 2022 12:12 PM

    Ethan's Avatar

    Hello,

    Unfortunately there was an update to Dropbox that interfered with the syncing process for Android devices. We believe we have fixed the issue, and released a new test version on our Android beta channel. If you would like to test the beta, you can sign up to download it on our preview page: http://infinitekind.com/preview

    Assuming it resolves the syncing issue for those who test it, we will then send it out as an update to the main release. I apologize for the inconvenience this has caused.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  4. 4 Posted by derekkent23 on 18 Apr, 2022 07:22 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Hendric

    I can confirm Android beta 2022.1 15 Apr 2022 is now available to beta testers and works on my two Android phone.

    If you haven’t already go to https://infinitekind.com/preview
    Click on Android Beta Signup.
    Once you are set up as a tester you should be able to install the Android Beta Moneydance app by going to Play Store and searching for Moneydance. It may take a short time for Play Store to register you have switched to a beta tester.

    Back in business!

  5. 5 Posted by Ray on 17 May, 2022 06:27 PM

    Ray's Avatar

    I have the 2022.1 version of the android app on my Samsung phone, and it synced last weekend, but now I have a sync problem again. The android app acts like it is syncing, but the data is not getting to my Windows computer MoneyDance.

    I disconnect the computer MoneyDance from dropbox sync, and re-connected, but that didn't seem to get the new entries from my android.

    Is there anyway to tell the computer program to do a sync now?
    Is there anyway to see when the program has done a sync, and what results? Aside from seeing new transactions and such.

  6. 6 Posted by derekkent23 on 17 May, 2022 07:37 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ray

    What version an build of Moneydance are you running on your computer, e.g. 2022.4(4078)?
    Which sync method are you using Dropbox Folder or Dropbox Connection?

  7. 7 Posted by Ray Oltman on 17 May, 2022 11:48 PM

    Ray Oltman's Avatar

    MoneyDance version 2022.3 (4077)
    I didn't notice a version .4; maybe I need to download upgrade?

    and Dropbox Connection.

    Ray

  8. 8 Posted by Ray on 17 May, 2022 11:50 PM

    Ray's Avatar

    I checked for update, and it said I had latest version.

  9. 9 Posted by derekkent23 on 18 May, 2022 08:40 AM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Ray

    2022.4(4078) is a preview build at https://infinitekind.com/preview and fixes a few bugs in 2022.3(4077) but none relating to syncing as far as I know.

    I am running 2022.4(4078) on 3 windows and 1 Linux computer, syncing these, as well as 2 Android phones running 2022.1 No problems.

    I would suggest you reset syncing and using the sync method Dropbox Folder ensuring you have installed Dropbox client in the default location. That is you can see the Dropbox folder on your computer. C:\Users\users_name\Dropbox

    1. On your computer In Moneydance do a FILE – EXPORT BACKUP in case something goes wrong.
    2. On phone in Moneydance under setting disconnect and close the app.
    3. In Moneydance on your computer under FILES– SYNCING set SYNC METHOD to DON’T SYNC, then click OK.
    4. In the Dropbox folder rename the “.moneydancsync” folder to “.moneydancesync_old” and move it to another location on your hard drive, not in the Dropbox folder. This is just a backup and can be deleted is the process works OK.
    5. On your computer under FILE - SYNCING, set your set “Sync Method” to Dropbox Folder, click OK. Enter “Encryption Password”, OK.
    6. Wait for Dropbox folder “.moneydancesync” and its contents have been created in your Dropbox Folder on your computer. This can take some time.
    7. On your phone start the Moneydance App. On some devices you may need to click on the Dropbox symbol. You may be asked to sign in to your Dropbox account to allow Moneydance to access Dropbox if this is the first time the device has done this. The mobile app will search for your data set to sync. On the completion of the search, you should see your current data set listed. Select this to sync. You will then be asked to enter you Encryption Password, the password you entered on your computer FILE– SYNCING. After you have entered the password click BEGIN SYNCING. The initial sync can take a long time.

    Hope this helps.

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