Home → SyncSpace: Shared Drawing app →

Not Synchronizing

• Edit

Miguel

Apr 27, 2022 @ 12:18 AM

Hi:
Since some weeks ago the information in my Iphone didn't synchronized with the latest info in my MacBook.
Today I deleted the app from my Iphone and reinstalled it again. It works but there is only old information (04/13/2022) and I have worked today.

1. 1 Posted by marcelo_preciad... on Apr 27, 2022 @ 03:57 AM

   

   I have te same problem.

   I use an iPhone syncing with windows. My moneydance is 2017.

   I didn't delete the app because I have many information in the app waiting for sync. And I have many information in my PC waiting for been syncing with the iPhone.

   On 3 weeks I was using only the iphone app and my wife was using the PC. Now I have identified that they have not been synced in these weeks.

   I don't like delete any of them and work it again.

   Thank you

   • Edit

2. 2 Posted by dwg on Apr 27, 2022 @ 04:54 AM

   

   I'm a fellow user.

   There have been a number of reports of syncing problems between Moneydance 2017 and the iPhone mobile app.

   At the moment we do not have an indication of why this is happening.

   I have provided a pointer to the developer of this thread for his attention.

   • Edit

3. 3 Posted by Stuart Beesley ... on Apr 27, 2022 @ 06:08 AM

   

   If you are using 2017 with Dropbox Connection and if you are seeing :

   Error writing current state: com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
   com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
       at com.dropbox.core.v2.DbxRawClientV2.uploadStyle(DbxRawClientV2.java:243)
   

   in Help/Show Console, then it's because Dropbox have cut off the connection for the old SKD/Protocol being used. There are two solutions:
   1. Upgrade MD (best option)
   2. Switch to Dropbox Folders in Mondeydance/File/Syncing.

   • Edit

4. 4 Posted by Miguel Villamil on Apr 27, 2022 @ 02:25 PM

   

   I just changed the synchronization to "Dropbox folder" instead of "Dropbox
   Connection" and It worked. Thank you...

   • Edit

5. 5 Posted by Stuart Beesley ... on Apr 27, 2022 @ 02:27 PM

   

   👍

   • Edit

6. Maddy closed this discussion on Apr 27, 2022 @ 03:02 PM.

7. marcelo_preciado re-opened this discussion on Apr 27, 2022 @ 03:19 PM

8. 6 Posted by marcelo_preciad... on Apr 27, 2022 @ 03:19 PM

   

   In Mondeydance/File/Syncing I read "Dropbox connection" but I can't see how change to "Dropbox folder". Please see (MD Sync.png attached file)

   How may I Switch to "Dropbox Folders"?

   Thank you.

   • MD_Sync.png 38.7 KB
   • Edit

9. 7 Posted by Miguel Villamil on Apr 27, 2022 @ 03:26 PM

   

   In the computer, not in the cel, there are the options. See attached files

   • Screen_Shot_2022-04-27_at_9.22.23_AM.png 36.1 KB
   • Screen_Shot_2022-04-27_at_9.22.47_AM.png 49.2 KB
   • Edit

10. 8 Posted by marcelo_preciad... on Apr 27, 2022 @ 03:34 PM

    

    :(

    No. In my MD versión, there is no a selection method like in your images.
    Please watch my image again.
    I tried to select it and nothing happen.

    Only when installed ask me it. After that, doesn't let me to change it

    Tnak you again :(

    • Edit

11. 9 Posted by Stuart Beesley ... on Apr 27, 2022 @ 03:43 PM

    

    I suspect you are using a secondary sync'd dataset. Where is the master/primary? Pls either upgrade... or if you want to try to fix...

    BACKUP FIRST. The procedure below will reset sync... i.e. the computer's dataset will become the primary and you will have to set up your phone sync again.

    download this zip. Unzip..

    Window/Moneybot
    Open. Show_sync_settings.py. Click RUN
    Copy the console output below...

    Then repeat the same for the other script reset_sync_settings.py
    copy console.

    Post results here.

    Restart MD

    Now try to setup sync again..

    • sync.zip 1.34 KB
    • Edit

12. 10 Posted by Miguel Villamil on Apr 27, 2022 @ 04:24 PM

    

    This is what I received from MD

    Hello Miguel Villamil!

    This is an automated response to let you know that we've received your
    request:

    *Re: Not Synchronizing [SyncSpace #9663]*

    and will respond as quickly as possible. Answers to many common questions
    can be found in our knowledge base <https://infinitekind.tenderapp.com/kb>
     and user guide
    <https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide>
    .

    Based on your support request, we think you may find the following articles
    from our FAQ helpful:

       - Recreate Connection
       <https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-connection?anon_token=6db9e4158>

    We'll send an email to you (at [email blocked]) when we update your
    support request. Alternatively, you can keep track of this conversation
    online
    <https://infinitekind.tenderapp.com/discussions/private-issues/77514-re-not-synchronizing-syncspace-9663?anon_token=6db9e4158>
    .

    Thanks again!

    Sincerely,
    The Infinite Kind

    • Edit

13. 11 Posted by marcelo_preciad... on Apr 27, 2022 @ 04:32 PM

    

    Thank You Stuart Beesley (Mr Toolbox)

    I did all your instructions.
    A have attached the files thay yous ask me.

    I have re-configured the sync method to FOLDER. It synced 9 files, but it continous no syncing . I made changes in MD app or MD PC, and I see that the dropbox icon indicate that were changes on dropbox folders. But it continous without syncing.

    Thank you again

    • sync_settings.txt 1.01 KB
    • reset.txt 1.25 KB
    • Edit

14. 12 Posted by Miguel Villamil on Apr 27, 2022 @ 04:36 PM

    

    You should contact MD then.

    • Edit

15. 13 Posted by Stuart Beesley ... on Apr 27, 2022 @ 04:37 PM

    

    I'm unclear if your problem is fixed or not?
    Have you set up your iPhone sync again?

    • Edit

16. 14 Posted by Miguel Villamil on Apr 27, 2022 @ 05:28 PM

    

    The problem for me was fixed.

    • Edit

17. 15 Posted by Stuart Beesley ... on Apr 27, 2022 @ 05:37 PM

    

    +1 👍 😃

    • Edit

18. 16 Posted by marcelo_preciad... on Apr 27, 2022 @ 09:28 PM

    

    For me the problem was not fixed 
    I can’t sync my iphone :(

    El miércoles, abril 27, 2022, 12:37 p.m., Stuart Beesley (Mr Toolbox) <[email blocked]> escribió:

    #yiv0287108867 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0287108867 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

    • Edit

19. 17 Posted by Stuart Beesley ... on Apr 28, 2022 @ 09:55 AM

    

    @marcelo_preciad... It's very confusing replying to two people... Anyway...

    I see you ran my reset script.. It worked. It wiped out your old settings and your dataset is now a primary dataset with the ID 'eb63dea7-8d43-48ed-9864-8186bc1d7ff0'

    I also see that you have transactions in your iPhone waiting to sync... Well I am afraid that these will never sync back to the primary now that you have reset sync.

    Please restart MD. Disable syncing. Quit MD.
    Find dropbox folder and delete the .moneydancesync folder
    Restart MD. Reenable Syncing as Dropbox Folders....
    On the iPhone, MD app, click the settings cog (bottom left). Click dropbox disconnect and disconnect.... Now exit and delete the app. Reinstall the app. Now connect to dropbox...

    • Edit

20. System closed this discussion on Jul 28, 2022 @ 10:00 AM.