it does not syncing
I have iPad and miniMac. It used to sync perfectly, but not anymore. What to do ?
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1 Posted by Stuart Beesley ... on 07 Jun, 2022 02:35 PM
What version/build of MD?
2 Posted by Erkki Tamminen on 07 Jun, 2022 02:42 PM
Version 2022.3 (4084) in miniMac and I don’t know where to find in my iPad.
3 Posted by Stuart Beesley ... on 07 Jun, 2022 02:55 PM
Ok. I would suggest rebuilding sync.
Install/run toolbox extension. Enable advanced mode. Click advanced button. Click force refresh sync option. Wait a bit. Restart MD. Restart iOS device.
See if that works.
If not. Same procedure. But click force reset sync settings. Then set up syncing again from scratch. Then disconnect and reconnect ios to the new sync folder.
4 Posted by Erkki Tamminen on 07 Jun, 2022 03:10 PM
Where to find toolbox extension or how to install it ?
5 Posted by Stuart Beesley ... on 07 Jun, 2022 03:20 PM
MD Menu, Extensions, Manage Extensions....
6 Posted by Erkki Tamminen on 07 Jun, 2022 03:23 PM
I do not have it in MD menu, possible ?
7 Posted by Stuart Beesley ... on 07 Jun, 2022 03:34 PM
Please send a screenshot of the Mac’s Moneydance top section that shows the menu items?
Support Staff 8 Posted by Maddy on 07 Jun, 2022 03:38 PM
@Erkki
Launch Moneydance again and take a manual back up of the file you consider to be the most up-to date . (just in case)
Navigate to Extensions->Manage Extensions and install the Toolbox
From from Toolbox Options (on top left corner) choose Update Mode.
Click Advanced modeagain from the last column (on the right).
Choose the option: Force a reset/Push of your dataset to Sync. Wait a few mins. This will reset and update sync with a new consolidated dataset.
Then navigate to File->Syncing and choose a sync method.
Preferably, Dropbox Folder (it's faster!)
- Set or take note of your existing "Passphrase".
With "Dropbox Folder" Moneydance will just read and write files to your Dropbox folder on your computer, which means that you need to have Dropbox installed and running, but you don't need to be online in order for Moneydance to read and write the changes.
Launch the mobile app and select Settings->Syncing via Dropbox->Disconnect. Restart your phone.
Launch the app again and choose the same file as your computer.
Enter your Password to match the Passphrase on your computer.
Finally, enter a "dummy"" transaction on each device and allow a few seconds for them to sync. They should display exactly the same transactions.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
9 Posted by Stuart Beesley ... on 07 Jun, 2022 03:50 PM
(You cannot turn off syncing and then use force push sync… you have to leave sync on….)
10 Posted by Erkki Tamminen on 07 Jun, 2022 04:36 PM
After te steps below it seems to work, at least Dropbox is deleting files. But I don’t have extension in my version and I don’t know how to get. I will return in case I am having issues. THANKS TO ALL OF YOU.
11 Posted by Stuart Beesley ... on 07 Jun, 2022 05:16 PM
Is this an AppStore version ? Maddy, does the AS version remove the extensions menu?
Erkki, how did you follow the steps if you don’t have extensions and can’t load toolbox?
Support Staff 12 Posted by Maddy on 07 Jun, 2022 05:22 PM
@ Stuart Unfortunately I'm not a Mac user and I cannot confirm that straightaway but I will find out for you and respond on this thread as soon as I know more.
--
Maddy, Infinite Kind Support
13 Posted by Stuart Beesley ... on 07 Jun, 2022 05:35 PM
Erkki, your main menu should look like this. What does your look like?
14 Posted by Erkki Tamminen on 07 Jun, 2022 06:57 PM
It is working now. I do not have the extension feature in my appstore application
15 Posted by dwg on 07 Jun, 2022 10:28 PM
I'm a fellow user.
It is my understanding that the App Store version does not have the Manage extensions option due to Apple restrictions - another black mark against using this version.
As such on this version you would have to manually download and install the extension.
Support Staff 16 Posted by Maddy on 08 Jun, 2022 09:08 AM
@All
We can confirm that dwg's statement is correct.
In addition, in order to manually install the extensions on the Mac App Store version of Moneydance, you can refer to this article of the Knowledge Base. Specifically, you should follow the steps in the last paragraph.
Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
17 Posted by Erkki Tamminen on 08 Jun, 2022 01:42 PM
HI,
Toolbox installed. The syncing works based on your previous advice.
Support Staff 18 Posted by Maddy on 08 Jun, 2022 02:24 PM
Great news, Erkki!
We are very pleased to hear that.
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.
--
Maddy, Infinite Kind Support
Maddy closed this discussion on 08 Jun, 2022 02:24 PM.