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'm having trouble geting our Files on to this 2nd computer (windows 7)

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Rodney KING

26 Jul, 2022 01:14 AM

The file is King Family1, which is above 10Mb This computer (User-PC) should be Dropbox connected, but I don't see this happening

1. 1 Posted by derekkent23 on 26 Jul, 2022 07:23 AM

   

   I am not support staff, just a user.
   Hi Rodney

   For others to be able to help you will need to provide more information.
   What version of Moneydance are you running on both computers e.g. 2022.5(4088)
   One of your computers is Windows 7 32bit or 64bit?
   What is the operating system on the other computer?
   Does Moneydance open and run on both computers?
   Have you installed Dropbox client on both computers and are they both the same Dropbox account?
   Have you tested that Dropbox is working say by saving a word file on one computer and opening it on the other computer?
   What Moneydance sync method are you using, Dropbox Folder or Dropbox Connection.
   When you set up syncing on your first computer, primary computer under FILES – SYNCING does it appear to work.
   When you set up syncing on your second computer secondary computer, FILE – NEW - OPEN SYNCED FILE what happens.
   On both computers under HELP click CONSOLE WINDOW – save and save a copy of both windows and post.
   Provide any error messages etc that you see.

   • Edit

2. 2 Posted by Rodney King on 27 Jul, 2022 03:05 AM

   

   Hi Derek,

    

   Thanks for your interest.

    

   Both computers are using Moneydance  Version 2019.3 (1880)

   The old  ASUS windows 7 is a 64 bit operating system, as is the ACER computer
   using Windows 10

   Moneydance opens and runs on both computers, with the same client and I have
   transferred files across the two computers before, using Dropbox.

   I am using Dropbox Folder as sync.

   I cannot find FILES – SYNCING

    

   At present I cannot use the Chrome Browser . When accessing websites, the
   message comes “This site cannot provide a secure connection” Yesterday it was
   ok..Today not.

    

   I cannot see Console Window under Help to save a copy.

    

   Best wishes

   Rodney King

    

   Sent from Mail [https://go.microsoft.com/fwlink/?LinkId=550986] for Windows

    

   From: derekkent23 [[email blocked]]
   Sent: Tuesday, July 26, 2022 7:24 PM
   To: [email blocked] [[email blocked]]
   Subject: Re: 'm having trouble getting our Files on to this 2nd computer
   (windows 7) [SyncSpace #9759]

    

   • Edit

3. 3 Posted by derekkent23 on 27 Jul, 2022 07:00 AM

   

   I am not support staff, just a user.
   Hi Rodney

   Assuming you purchased Moneydance from this site the first thing to do is update Moneydance to 2020.2(1929) on both computers as this is a free update to you from https://infinitekind.com/download_2020
   Just tested the above site using my Chrome Browser without issue, so you need to fix the browser or try a different browser.
   After upgrade try to find Console Window under HELP and Syncing under FILES.
   If you can see them try setting up syncing again.
   When you set up syncing on your first computer, primary computer under FILES – SYNCING does it appear to work.
   When you set up syncing on your second computer secondary computer, FILE – NEW - OPEN SYNCED FILE what happens.
   On both computers under HELP click CONSOLE WINDOW – save and save a copy of both windows and post.
   Provide any error messages etc that you see.

   Hope this helps

   • TEST_1.png 589 KB
   • Edit

4. System closed this discussion on 26 Oct, 2022 07:10 AM.