Home → Online Banking →

Issue with downloading from one bank

• Edit

terry.taylor99

30 May, 2025 12:06 AM

I have been using Moneydance with Moneydance+ for a few months now and it is working well. Having said that, I've had a problem this month downloading Amazon Prime Store Card transaction from Synchrony Bank. For some reason I stopped receiving transactions after May 4. I would appreciate suggestions for troubleshooting this issue.

Thanks

Terry Taylor

1. Support Staff 1 Posted by Maddy on 30 May, 2025 10:58 AM

   

   Hi Terry,
   We are sorry to hear about the problem you have encountered.

   Please be assured that I’ve escalated your query to Plaid support who are currently looking into this for you.

   We will keep you updated on this thread as soon as we receive their response.

   Thank you for your patience and sorry for any inconvenience this might be causing.

   --
   Maddy, Infinite Kind Support

   • Edit

2. 2 Posted by terry.taylor99 on 30 May, 2025 05:54 PM

   

   Thank you Maddy!

   On Fri, May 30, 2025 at 6:58 AM Maddy <[email blocked]>
   wrote:

   • Edit

3. 3 Posted by terry.taylor99 on 13 Jun, 2025 10:06 PM

   

   Maddy - Is there any update on this issue?

   On 5/30/2025 6:58 AM, Maddy wrote:

   • Edit

4. Support Staff 4 Posted by Maddy on 16 Jun, 2025 11:24 AM

   

   Hi Taylor,
   It seems that Plaid support placed this ticket on hold but they will continue to monitor the escalation and reach out with actionable updates as they develop.
   We appreciate your patience while Plaid engineers continue to investigate this issue!

   --
   Maddy, Infinite Kind Support

   • Edit

5. 5 Posted by terry.taylor99 on 16 Jun, 2025 06:51 PM

   

   Thanks Maddy

   • Edit