Ethan on 09 Apr, 2020 02:38 PM
Unfortunately, we've received similar reports from Fifth Third customers in the last week. They've changed something on their end, which has affected the ability of Moneydance, Quicken, and other programs that use direct OFX servers to connect to them directly. We're trying to work on this, but they seem to be giving their customers the runaround, directing them to contact the software companies when it's clearly something they changed in the last week. (Given the number of people who have told us they've contacted Fifth Third, and seeing similar complaints on the Quicken forums, it's a bit unbelievable that whoever you spoke to said they've received "no complaints!" The most charitable I can be to that person is thinking that they're just really out of the loop.) I've flagged this conversation, so we'll give you any updates when we have them.
In the meantime, you should still be able to log into your bank's website with your regular web browser to download and import your transactions manually. You can download into QFX, OFX, OFC, or QIF files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance by selecting the downloaded file from the File -> Import menu.