Please accept my sincere apologies for the delay getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions. I must apologise again for the poor level of service and lack of support you have received. I’d like to provide assistance if you’re still in a position to work through these issues. Please be assured we are putting systems in place to ensure a higher level of service and speedier responses.
Does the transactions reminder in the reminders window show the third split?
Would it be possible to see a screenshot of the Edit window of the transactions reminder? You can find it by navigating to Tools > Reminders
I can see you've included a screenshot of the loan reminders settings. The 'Interest Category' is set as 'Loan Interest'.
If you navigate to Tools --> VAT/GST Settings, can you check if a tax rate and a category been assigned to your Loan Interest category?
***the VAT/GST setting option is greyed out and unable to be selected
Jenny on 23 Oct, 2019 01:48 PM
Thanks for getting back to me and for sending the screenshot.
It's very strange behaviour you've encountered, as the amount is set as 0.00 and no category has been assigned to the extra split you're seeing.
If the VAT/GST Setting menu option is greyed out, this means that VAT/GST hasn't been enabled within your preferences. This is not a problem, it just rules out a possible cause for what you're seeing.
Can you check which version and build of Moneydance you're using?
To do this, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
The latest stable version is 2019.3 build 1880 and can be downloaded from this page if you're using an older build.
Are you seeing this same problem for all your loan reminder payments?
I noticed that in the initial screenshot the reminder seems to refer to 'Ford 2014 FX4', but the second screenshot references '2018 Indian Dark Horse' with the memo 'Motorcycle' (but I see no memo within the initial screenshot).
I'm sorry about the lack of follow-up with this one. I had overlooked it because it seemed like a minor bug, but I know it was very frustrating. I have fixed this for the next update to Moneydance. If you'd like to get the update sooner then it will be available in the next couple of days in the preview version of Moneydance which you'll be able to get from https://infinitekind.com/preview
Thanks for the response. While I agree it was a minor problem and more of an inconvenience, what made me upset was the lack of response. A simple, we're working on it, but it's a minor issue would have made things much better. I would have understood and just managed until it was corrected, but for over a year I got nothing from support which was unacceptable. On the other hand, if this is the only problem I've had in the last few years, it says a lot about your program being excellent. Frankly though I hesitate with tech support as a result of this.
Yes, I agree that it was completely unreasonable that we didn't respond to your earlier messages. I apologise for leaving you in the dark for so long, and understand that speaking into a void is a very bad experience for customers.