Unable to update Moneydance

Dan McFarland's Avatar

Dan McFarland

21 Nov, 2020 11:04 PM

I just paid for the update (2021) for Moneydance. As I usually do, I backed up the existing Moneydance database to USB, I uninstalled the existing Moneydance, installed the new Moneydance and tried to register it by pasting in the key. I get the message of "If you have already purchased a license for Moneydance, please enter your registration code below. If you have not purchased a license, please do so by visiting the following URL with a web browser.". I tried to requesting my license be sent to me, as if it had been lost, but got the same message when I tried to license the registration code that was sent. What is going on?

  1. 1 Posted by dtd on 21 Nov, 2020 11:34 PM

    dtd's Avatar

    just a user here - I think you may have confused the program via the uninstall; i.e. when you tried to apply the upgrade, there was no "older program" set of registration files there.

    When I update (not upgrade) I don't do an uninstall/reinstall, and thus all the secret files probably stay in place.

    That said, someone here will certainly be able to provide more advice that I can.

  2. 2 Posted by dwg on 21 Nov, 2020 11:59 PM

    dwg's Avatar

    I'm a fellow user.

    De-installation of Moneydance should make no difference, it should not touch user files and from a software perspective it should make no difference even if it did.

    What Operating system and version are you using?

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