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Unable to acquire Moneydance+ auth token: java.net.ConnectException

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brian's Avatar

brian

17 Oct, 2023 11:04 AM

Been using Moneydance+ for months w/o any issues and now this morning won't sync, here is stack trace. I'm syncning with USAA bank accounts.

Error checking MDPlus license: java.net.ConnectException
Unable to acquire Moneydance+ auth token: java.net.ConnectException
java.net.ConnectException
at java.net.http/jdk.internal.net.http.HttpClientImpl.send(Unknown Source)
at java.net.http/jdk.internal.net.http.HttpClientFacade.send(Unknown Source)
at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.refreshStatusNow(MDPlus.java:591)
at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.refreshStatusIfNecessary(MDPlus.java:508)
at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:624)
at com.moneydance.apps.md.controller.olb.plaid.PlaidConnection.getPlaidClient(PlaidConnection.java:473)
at com.moneydance.apps.md.controller.olb.plaid.PlaidConnection.getTransactions(PlaidConnection.java:1192)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:518)
at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:3175)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:129)
at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:78)
at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:52)
at com.moneydance.apps.md.controller.Main.showURL(Main.java:1028)
at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:230)
at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:166)
Caused by: java.net.ConnectException
at java.net.http/jdk.internal.net.http.common.Utils.toConnectException(Unknown Source)
at java.net.http/jdk.internal.net.http.PlainHttpConnection.connectAsync(Unknown Source)
at java.net.http/jdk.internal.net.http.PlainHttpConnection.checkRetryConnect(Unknown Source)
at java.net.http/jdk.internal.net.http.PlainHttpConnection.lambda$connectAsync$1(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture.uniHandle(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture$UniHandle.tryFire(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture.postComplete(Unknown Source)
at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.nio.channels.ClosedChannelException
at java.base/sun.nio.ch.SocketChannelImpl.ensureOpen(Unknown Source)
at java.base/sun.nio.ch.SocketChannelImpl.beginConnect(Unknown Source)
at java.base/sun.nio.ch.SocketChannelImpl.connect(Unknown Source)
at java.net.http/jdk.internal.net.http.PlainHttpConnection.lambda$connectAsync$0(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Unknown Source)
... 10 more

  1. Support Staff 1 Maddy's Avatar Maddy on 17 Oct, 2023 11:20 AM

    Hi Brian,
    We are sorry to hear about the problem you have encountered.

    Do you have a firewall, antivirus software or any other software that might be blocking Moneydance's access to the internet? If so, can you try disabling it and see if you're able to connect then?

    --
    Maddy, Infinite Kind Support

  2. 2 sjperry's Avatar sjperry on 17 Oct, 2023 01:17 PM

    I'm having the same issue. In my case I have a variety of accounts through Moneydance+ - my credit union, several different credit cards, and investment accounts. Same error in the console as Brian posted above. I open Moneydance (with Moneydance+ running on startup) nearly every day and this just started happening today. No changes in my setup or internet connection.

  3. Support Staff 3 Maddy's Avatar Maddy on 17 Oct, 2023 01:25 PM

    Thank you for letting us know!

    The development team are currently looking into this server error and we will provide an update on this thread as soon as the problem is fixed.

    Sorry for the inconvenience this might be causing you, hopefully it will be solved in a timely manner.

    --
    Maddy, Infinite Kind Support

  4. 4 brian's Avatar brian on 17 Oct, 2023 02:07 PM

    I'm using PIA VPN.

    Update. I just had a successful download of my USAA accounts with PIA enabled.

  5. 5 sjperry's Avatar sjperry on 17 Oct, 2023 02:33 PM

    I just tried again and it is working for me now too.
    It would be helpful if an error like this occurs, to show some message that the download was unsuccessful. If I had started the download and stepped away to put more bourbon in my coffee, I might never have known to check the console for errors.

  6. Support Staff 6 Maddy's Avatar Maddy on 17 Oct, 2023 03:45 PM

    This is to confirm that it was a temporary server issue that has been fully fixed now.

    --
    Maddy, Infinite Kind Support

  7. System closed this discussion on 16 Jan, 2024 03:50 PM.

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