CitiCards
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I am still having problems connecting to 1 Citi card account. I se the identical information to login on my citi.com. The card happens to be our new Costco card. MD also refuses to stop looking for my cancelled AMEX Costco card, which has been marked 'inactive'.
HELP??
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Support Staff 1
Ethan
on 19 Jul, 2016 06:06 PM
Can you please confirm that you tried the suggestion that Ian wrote about five days ago on your other thread? Here's what he wrote:
Could you try clearing your online credentials to see if that helps? You can do this by selecting the Online->"Forget Online Passwords" menu option. This will remove all of the saved credentials form your file for all accounts, so be sure you have that information handy! Next, check your account settings for each account to make sure that the account and routing numbers are entered correctly. Finally, set up your connections again. You should be able to successfully connect after clearing your credentials.
Ian L
Infinite Kind Support
Ian L closed this discussion on 04 Oct, 2016 03:06 PM.