iPad Sync not Working

Susan Donlea's Avatar

Susan Donlea

29 Sep, 2021 08:35 AM

Good morning

I have Moneydance Version 2021.1 (3069) which is synced with my iPhone. I was delighted to find that I could also sync with my iPad and everything worked well. Today I have tried to use Moneydance on the iPad and just get a greyed out empty screen with the following message "Sync Options Dropbox. Sync anywhere there's a network connection using encrypted files in Dropbox" (see attachment). There are no options available. Moneydance appears to be working fine on both Mac desktop and iPhone.

  1. Support Staff 1 Posted by Maddy on 29 Sep, 2021 10:31 AM

    Maddy's Avatar

    Hi Susan,

    We are sorry to hear about the problem you have encountered.

    From your computer which sync method do you have selected when you navigate to Moneydance->Syncing?
    Where is your data files stored? Is it in the Default location?
    Generally, if you are syncing your data with a mobile device, or another system - you should NOT move your data file to a shared folder location, like Dropbox. The file should remain on your local system if your data is being synced or shared, as outlined in this article of the Knowledge Base.

    --
    Maddy, Infinite Kind Support

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