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Moneydance suddenly ceased functioning

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Bruce Holicky's Avatar

Bruce Holicky

16 Mar, 2016 09:21 PM

I am currently using Moneydance ver 2011r2 (803) and have been for a number of years. I believe my License Code is B1003422-OE39966E. Program worked fine yesterday (3/15/16). Tried to enter a new transaction today (3/16/16} and got a popup message saying I was using a trial version limited to 100 transactions, and would have to purchase a full version to continue using the application. Tried to enter that license code to see if maybe I needed an upgrade, but got a message stating my code was not recognized. I am using Mac OS 10-11-3. Can you please advise why my Moneydance suddenly stopped working.

  1. 1 Ben Spencer's Avatar Ben Spencer on 16 Mar, 2016 09:25 PM

    Can you show me the contents of your Moneydance console window. To do this run Moneydance and select "Help->Console Window..." from the menu. Then, copy and paste the output of the console window to this discussion.

    Ben Spencer
    Infinite Kind Support

  2. 2 Bruce Holicky's Avatar Bruce Holicky on 16 Mar, 2016 09:28 PM

    Starting Moneydance 2011r2 (803)
    Settings Folder: /Users/bruceholicky/.moneydance
    OS: Mac OS X 10.11.3 x86_64
    Java: 1.6.0_65 (Apple Inc.)

  3. 3 Bruce Holicky's Avatar Bruce Holicky on 16 Mar, 2016 09:30 PM

    Starting Moneydance 2011r2 (803)
    Settings Folder: /Users/bruceholicky/.moneydance
    OS: Mac OS X 10.11.3 x86_64
    Java: 1.6.0_65 (Apple Inc.)

  4. 4 David Hanley's Avatar David Hanley on 16 Mar, 2016 10:28 PM

    Hi Bruce,

    Could you try directly copying-and-pasting your license key into the registration field in Moneydance? I've tested your license key, and it works for me. This generally means that one or more of the characters is being incorrectly typed, most likely an "O" in place of a zero.

    Hope this helps, and feel free to contact me with any questions about this process!

    David Hanley
    Infinite Kind Support

  5. 5 Bruce Holicky's Avatar Bruce Holicky on 16 Mar, 2016 10:37 PM

    Got correct license key from your website, and was able to then get Moneydance 2015 at the upgrade price. Installed and it works fine. Thanks for your help.

  6. Support Staff 6 Jenny's Avatar Jenny on 17 Mar, 2016 07:00 PM

    Hi Bruce,

    Glad to hear you've got this resolved.

    Please let us know if we can be of further assistance.

    Jenny
    Infinite Kind Support

  7. Jenny closed this discussion on 17 Mar, 2016 07:00 PM.

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