Throws Exception When Installing
This discussion is public.
Julian J Thomas
It seemed to continue, but I want to make sure this is not a problem before I continue the installation
Exception:
java.lang.NullPointerException
at com.install4j.runtime.installer.helper.comm.HelperCommunication.connect(Unknown Source)
at com.install4j.runtime.beans.actions.misc.AbstractPrivilegesAction.startOnWindows(Unknown Source)
at com.install4j.runtime.beans.actions.misc.RequestPrivilegesAction.executeOnWindows(Unknown Source)
at com.install4j.runtime.beans.actions.misc.RequestPrivilegesAction.execute(Unknown Source)
at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl$2.fetchValue(Unknown Source)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(Unknown Source)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl.performActionIntStatic(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleStartup(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.runInProcess(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)
System properties:
java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=C:\Users\Julian J Thomas\Downloads\Moneydance_windows_amd64(1).exe
exe4j.semaphoreName=Local\c:_users_julian_j_thomas_downloads_moneydance_windows_amd64(1).exe
sun.boot.library.path=c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\bin
java.vm.version=25.51-b03
java.vm.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) 64-Bit Server VM
file.encoding.pkg=sun.io
user.country=US
user.script=
sun.os.patch.level=
install4j.exeDir=C:\Users\Julian J Thomas\Downloads\
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C:\Users\JULIAN~1\AppData\Local\Temp\e4j4C46.tmp_dir1478213576
java.runtime.version=1.8.0_51-b16
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\endorsed
os.arch=amd64
java.io.tmpdir=C:\Users\JULIAN~1\AppData\Local\Temp\
line.separator=
java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=C:\Users\JULIAN~1\AppData\Local\Temp\e4j4C46.tmp_dir1478213576
os.name=Windows 8
sun.java2d.noddraw=true
sun.jnu.encoding=Cp1252
java.library.path=C:\Program Files (x86)\Mozilla Firefox;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile\;C:\Program Files (x86)\Common Files\Acronis\VirtualFile64\;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files (x86)\Skype\Phone\;C:\Users\Julian J Thomas\AppData\Local\Microsoft\WindowsApps;;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\bin
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
exe4j.isInstall4j=true
os.version=6.2
user.home=C:\Users\Julian J Thomas
user.timezone=America/Los_Angeles
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.8
java.class.path=C:\Users\JULIAN~1\AppData\Local\Temp\e4j4C46.tmp_dir1478213576\i4jruntime.jar;C:\Users\JULIAN~1\AppData\Local\Temp\e4j4C46.tmp_dir1478213576\user.jar;C:\Users\JULIAN~1\AppData\Local\Temp\e4j4C46.tmp_dir1478213576\platform.zip;;C:\Users\Julian J Thomas\AppData\Local\Temp\e4j4C46.tmp_dir1478213576\jre\lib\deploy.jar;C:\Users\Julian J Thomas\AppData\Local\Temp\e4j4C46.tmp_dir1478213576\jre\lib\plugin.jar
user.name=Julian J Thomas
java.vm.specification.version=1.8
sun.java.command=C:\Users\Julian J Thomas\Downloads\Moneydance_windows_amd64(1).exe
java.home=c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre
sun.arch.data.model=64
exe4j.launchName=C:\Users\Julian J Thomas\Downloads\Moneydance_windows_amd64(1).exe
user.language=en
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=32048612
java.version=1.8.0_51
java.ext.dirs=c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\ext;C:\Windows\Sun\Java\lib\ext
sun.boot.class.path=c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\resources.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\rt.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\sunrsasign.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\jsse.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\jce.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\charsets.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\lib\jfr.jar;c:\users\julian~1\appdata\local\temp\e4j4c46.tmp_dir1478213576\jre\classes
install4j.appDir=C:\Users\Julian J Thomas\AppData\Local\Temp\
java.vendor=Oracle Corporation
file.separator=\
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
install4j.systemLanguage=en
sun.desktop=windows
sun.cpu.isalist=amd64
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1
moneydance
on 04 Nov, 2016 12:18 AM
I tried to install it again. It sees to hang at the install4j Wizard. I am installing with elevated privileges.
The next box pops up with:
An error occurred:
java.lang.NullPointerException
2
Ian O
on 05 Nov, 2016 04:54 PM
Hi Julian,
Sorry to hear of the issue you are experiencing. Can you try downloading Moneydance again from here and see if you have more luck? I am wondering if the original download was interrupted at any point and may have cause corruption in the installation file.
Ian O
Infinite Kind Support
3
Julian J Thomas
on 05 Nov, 2016 07:34 PM
Hi Ian,
I tried to install it, same result. I turned off bit defender and the installation just hung.
I ran the installer via “Run as Administrator” and it installed fine. Not sure what fixed it, since I did not turn on BitDefender back on to run as the administrator.
But it seems to be good, so Thank you.
-Julian
Support Staff 4
Jenny
on 06 Nov, 2016 12:41 PM
Hi Julian,
Glad to hear this issue is resolved. It is always a little disconcerting when you can't pinpoint what changed though. I'll close this discussion now but please get in touch if this issue resurfaces or if you need any other assistance in future.
Jenny
Infinite Kind Support
Jenny closed this discussion on 06 Nov, 2016 12:41 PM.