URGENT HELP NEEDED

Kristina's Avatar

Kristina

Sep 11, 2023 @ 07:18 PM

I upgraded to latest version but can't get my acct set to open i keep getting an error

  1. 1 Posted by Stuart Beesley ... on Sep 11, 2023 @ 07:49 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    What error?
    What Operating System?
    What version where you using before the upgrade?
    Has the upgraded version ever worked?
    Did the upgrade go OK?
    Can you locate and upload the file errlog.txt?

  2. 2 Posted by Kristina Hornin... on Sep 11, 2023 @ 08:05 PM

    Kristina Horning Realtor in OR & WA's Avatar

    I uploaded the screenshot to the ticket and am reattaching it here.
    Operating system: 13.5.2 (22G91) Ventura Mac
    I was on the 2015 version. My previous license key is .
    I just purchased upgraded today. It also won’t open in the 2017 version.
    The file opened last year.
    How do I do errorlog?
    Upgrade version worked fine.

  3. 3 Posted by Stuart Beesley ... on Sep 11, 2023 @ 08:08 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Do you have a backup from before the upgrade?
    Did you have a password set - or were you using default (of no password)?

  4. 4 Posted by Kristina on Sep 11, 2023 @ 10:01 PM

    Kristina's Avatar

    i responded to this but haven't seen a response.

  5. 5 Posted by Stuart Beesley ... on Sep 11, 2023 @ 10:14 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    There is no response here. Best to reply online, not by email.

  6. 6 Posted by Kristina on Sep 11, 2023 @ 10:17 PM

    Kristina's Avatar

    Yes i responded multiple times by email with all of this and have been waiting for hours. The files might be password encrypted but don't even give me an option to answer the password or input it.
    I uploaded the screenshot to the ticket and am reattaching it here.
    Operating system: 13.5.2 (22G91) Ventura Mac
    I was on the 2015 version. My previous license key is B4249488-579463B9.
    I just purchased upgraded today. It also won’t open in the 2017 version.
    The file opened last year.
    How do I do errorlog?
    Upgrade version worked fine.
    Downladed 2015, 2017 and today's version and file still won't open. have spent all day trouble shooting and utterly frustrated.

    Starting Moneydance 2015.8 (1372) at Mon Sep 11 13:53:17 PDT 2023
    Settings Folder: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.16 x86_64
    Java: 1.8.0_144 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    Warning: the font "Times" is not available, so "Lucida Bright" has been substituted, but may have unexpected appearance or behavor. Re-enable the "Times" font to remove this warning.
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    initialised fonts:
    base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
    numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13];
    register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
    header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
    multires images available: true
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    opening last file: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Cash.moneydance
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Cash.moneydance
    loading with 128 bit encryption key
    book:Cash; uuid:94090322-7576-4306-9b8d-ed62c0be785a
    reading trunk data tiksync/trunk
    trunk data loaded (0.005 seconds), checking for incremental updates
     reading txn file 20230911201741_441.txn
    unrecognised item type: mod.misc; item:com.infinitekind.moneydance.model.MoneydanceSyncableItem@cb33dcb0
    unrecognised item type: mod.misc; item:com.infinitekind.moneydance.model.MoneydanceSyncableItem@bebcd623
     reading txn file 20230911202713_384.txn
    account updated:Cash; info:mod.acct:ol_txns_list_id=06ea6ed3-ce93-4f8e-93e3-b08f4d6cd91b&name=Cash&old_id=2879796&obj_type=acct&currid=1465fc0d-0fc6-43d1-86aa-fb647e69fea4&id=bae3d873-e2dd-4a6f-928c-b5dd36bd50bf&type=r&curr=-1&ts=1694464033385
    account updated:Cash; info:mod.acct:ol_txns_list_id=06ea6ed3-ce93-4f8e-93e3-b08f4d6cd91b&name=Cash&old_id=2879796&obj_type=acct&currid=1465fc0d-0fc6-43d1-86aa-fb647e69fea4&id=bae3d873-e2dd-4a6f-928c-b5dd36bd50bf&type=r&curr=-1&ts=1694464033385
    account updated:Cash; info:mod.acct:ol_txns_list_id=06ea6ed3-ce93-4f8e-93e3-b08f4d6cd91b&name=Cash&old_id=2879796&obj_type=acct&currid=8ae3ff3c-ad82-457e-8d06-bc0f07d6601b&id=bae3d873-e2dd-4a6f-928c-b5dd36bd50bf&type=r&curr=-1&ts=1694464053210&internal.last_build_num=1372
    replacing root: null () with new root: Cash (bae3d873-e2dd-4a6f-928c-b5dd36bd50bf
    balances recalculated in 0.002 seconds
    invalid or null sync type ID; detecting best method...
    No default syncing method could be determined. Using local Dropbox folder (even if it doesn't exist)
    opening txns log file for writing: tiksync/out/20230911205320_052.txn
    account updated:Cash; info:mod.acct:ol_txns_list_id=06ea6ed3-ce93-4f8e-93e3-b08f4d6cd91b&name=Cash&old_id=2879796&obj_type=acct&currid=bac99dfa-05eb-40fb-bed8-d86d8a454592&id=bae3d873-e2dd-4a6f-928c-b5dd36bd50bf&type=r&curr=-1&ts=1694465600051&internal.last_build_num=1372
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Personal Finances.moneydance 1.moneydance
    loading with 128 bit encryption key
    book:Personal Finances.moneydance 1; uuid:a46bf67c-a7ff-49df-8f7d-764527876797
    ��y۵��&v���G}!��YmvÇF�kH1(Q�i�:�[�8�WB}H���c�<�j�r]FJɜP��%M����ňˁH�8�b>\�o]=�!��e�\0�� ��BD�Z������>�'V�s^����t�k���jH���m��"�9�[��H��<pbn�}��v�z1^��w�9��"��nϖ&+�����v��Q��J�21��s�MC"Z9��J�$Ǧ�ݗs+�ah�5�5��n4�4Q�Ð��?����J}���%�P���Zʍe>�Z�����)47�>n�U�2D���F�q\��T�7���q�<���Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.Main.startApplication(Main.java:869)
    at com.moneydance.apps.md.controller.Main.main(Main.java:225)
    at Moneydance.main(Moneydance.java:7)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 15 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Personal Finances.moneydance 1.moneydance
    loading with 128 bit encryption key
    book:Personal Finances.moneydance 1; uuid:a46bf67c-a7ff-49df-8f7d-764527876797
    ��y۵��&v���G}!��YmvÇF�kH1(Q�i�:�[�8�WB}H���c�<�j�r]FJɜP��%M����ňˁH�8�b>\�o]=�!��e�\0�� ��BD�Z������>�'V�s^����t�k���jH���m��"�9�[��H��<pbn�}��v�z1^��w�9��"��nϖ&+�����v��Q��J�21��s�MC"Z9��J�$Ǧ�ݗs+�ah�5�5��n4�4Q�Ð��?����J}���%�P���Zʍe>�Z�����)47�>n�U�2D���F�q\��T�7���q�<���Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Taxes.moneydance
    loading with 128 bit encryption key
    book:Taxes; uuid:a46bf67c-a7ff-49df-8f7d-764527876797
    ��y۵��&v���G}!��YmvÇF�kH1(Q�i�:�[�8�WB}H���c�<�j�r]FJɜP��%M����ňˁH�8�b>\�o]=�!��e�\0�� ��BD�Z������>�'V�s^����t�k���jH���m��"�9�[��H��<pbn�}��v�z1^��w�9��"��nϖ&+�����v��Q��J�21��s�MC"Z9��J�$Ǧ�ݗs+�ah�5�5��n4�4Q�Ð��?����J}���%�P���Zʍe>�Z�����)47�>n�U�2D���F�q\��T�7���q�<���Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Documents/Taxes.moneydance
    loading with 128 bit encryption key
    book:Taxes; uuid:a46bf67c-a7ff-49df-8f7d-764527876797
    ��y۵��&v���G}!��YmvÇF�kH1(Q�i�:�[�8�WB}H���c�<�j�r]FJɜP��%M����ňˁH�8�b>\�o]=�!��e�\0�� ��BD�Z������>�'V�s^����t�k���jH���m��"�9�[��H��<pbn�}��v�z1^��w�9��"��nϖ&+�����v��Q��J�21��s�MC"Z9��J�$Ǧ�ݗs+�ah�5�5��n4�4Q�Ð��?����J}���%�P���Zʍe>�Z�����)47�>n�U�2D���F�q\��T�7���q�<���Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Documents/Taxes.moneydance
    loading with 128 bit encryption key
    book:Taxes; uuid:a46bf67c-a7ff-49df-8f7d-764527876797
    ��y۵��&v���G}!��YmvÇF�kH1(Q�i�:�[�8�WB}H���c�<�j�r]FJɜP��%M����ňˁH�8�b>\�o]=�!��e�\0�� ��BD�Z������>�'V�s^����t�k���jH���m��"�9�[��H��<pbn�}��v�z1^��w�9��"��nϖ&+�����v��Q��J�21��s�MC"Z9��J�$Ǧ�ݗs+�ah�5�5��n4�4Q�Ð��?����J}���%�P���Zʍe>�Z�����)47�>n�U�2D���F�q\��T�7���q�<���Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:189)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Personal Finances 2.moneydance
    loading with 128 bit encryption key
    book:Personal Finances 2; uuid:5b4220f9-79b4-46d3-bc9e-ab4f5cbd54c7
    �:�I�޻���!pJ�%��ke����>2��Z8Zskq�kM��o�l�%E��p�.q�^*�Lmy������8��ll�+E>/�]W�Rs����z�S�ڇ�<#Q���z�"h����y*) '�+�\���fAܪ+�ɶ�'P���3��B�|��I3Y+�*���t��dcL_C��@�p��H���N�ȑ�Ȳd!�2Ѯ���Χ'�*?&����m�K�YN�k���8Լ����)��+?$�9m]����Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:196)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more
    saving automatic backup file: /Users/krissy/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/Cash.2023-09-11.moneydancearchive
    loading dataset: /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Personal Finances 2.moneydance
    loading with 128 bit encryption key
    book:Personal Finances 2; uuid:5b4220f9-79b4-46d3-bc9e-ab4f5cbd54c7
    �:�I�޻���!pJ�%��ke����>2��Z8Zskq�kM��o�l�%E��p�.q�^*�Lmy������8��ll�+E>/�]W�Rs����z�S�ڇ�<#Q���z�"h����y*) '�+�\���fAܪ+�ɶ�'P���3��B�|��I3Y+�*���t��dcL_C��@�p��H���N�ȑ�Ȳd!�2Ѯ���Χ'�*?&����m�K�YN�k���8Լ����)��+?$�9m]����Error reading processed transaction file state
    reading trunk data tiksync/trunk
    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:121)
    at javax.crypto.CipherInputStream.read(CipherInputStream.java:192)
    at com.infinitekind.tiksync.SyncRecord.readSet(SyncRecord.java:196)
    at com.infinitekind.tiksync.Syncer.applyTxnsFromStream(Syncer.java:585)
    at com.infinitekind.tiksync.Syncer.loadAllSyncedItems(Syncer.java:121)
    at com.infinitekind.tiksync.Syncer.doInitialLoad(Syncer.java:103)
    at com.infinitekind.moneydance.model.AccountBook.doInitialLoad(AccountBook.java:146)
    at com.moneydance.apps.md.controller.AccountBookWrapper.doInitialLoad(AccountBookWrapper.java:195)
    at com.moneydance.apps.md.controller.Main.setCurrentBook(Main.java:1218)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.openFile(MoneydanceGUI.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFile(MoneydanceGUI.java:1857)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1775)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.importFiles(MoneydanceGUI.java:1732)
    at com.moneydance.apps.md.controller.platforms.PlatformHelper$FileImporter.run(PlatformHelper.java:289)
    at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
    at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:756)
    at java.awt.EventQueue.access$500(EventQueue.java:97)
    at java.awt.EventQueue$3.run(EventQueue.java:709)
    at java.awt.EventQueue$3.run(EventQueue.java:703)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
    at java.awt.EventQueue.dispatchEvent(EventQueue.java:726)
    at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:201)
    at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
    at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
    at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
    at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)
    Caused by: javax.crypto.BadPaddingException: Given final block not properly padded
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:989)
    at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:845)
    at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
    at javax.crypto.Cipher.doFinal(Cipher.java:2048)
    at javax.crypto.CipherInputStream.getMoreData(CipherInputStream.java:118)
    ... 27 more

  7. 7 Posted by Stuart Beesley ... on Sep 11, 2023 @ 11:53 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok. The following is not clear:

    • what version were you on when this error started? 2015 or 2017 or later?

    • did you only try to upgrade because you had this issue; or was it all working fine, and then you upgraded, and then it refused to open after the upgrade?

    • when you normally open Moneydance did it normally prompt you for a password to open the file, if so, do you remember it?

    It appears to be opening ‘ /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Cash.moneydance’ fine, but then failing on ‘ /Users/krissy/Library/Mobile Documents/com~apple~CloudDocs/Moneydance/Personal Finances.moneydance 1.moneydance’. So which is the correct one?

    • you didn’t answer the question about whether you have a good backup from when it was all working?

    • PS. iCloud is a bad place to store MD data files. You are liable to get corruption. I personally suspect you have corruption and need to restore back to a good point

    Sorry, but someone else will have to pick this up now. I’m U.K. / 2am now.

  8. 8 Posted by Kristina on Sep 12, 2023 @ 12:00 AM

    Kristina's Avatar

    2015 I believe was the last version. I upgraded to get new features.

    did you only try to upgrade because you had this issue; or was it all working fine, and then you upgraded, and then it refused to open after the upgrade?---no again i told you i havwe tried to open it in all 3 versions. i downloaeded all 3

    when you normally open Moneydance did it normally prompt you for a password to open the file, if so, do you remember it?--it has not prompted at all. and i might know the password. i can't get it to prompt just error messages

    as far as a back up, i have the file saved on my computer if that is what you are asking. i have never had this issue before.

    personal is the correct one. who else can pick this up?

  9. 9 Posted by Stuart Beesley ... on Sep 12, 2023 @ 12:10 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    From your answers I would say you have data corruption. You need to find and restore a backup from before this error occurred.

    If you get that working, you should also move your data to a non iCloud location.

    If another user doesn’t respond, then it will have to be IK support…

  10. 10 Posted by dwg on Sep 12, 2023 @ 04:18 AM

    dwg's Avatar

    I'm a fellow user.

    The log is showing the classic finger print of a corrupted data set, which is:

    java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded

    If the data set required a password I would not expect it to get that far with loading without the password.

    I agree with Stuart that restoring from backup is the way to go.

    Moneydance Backup files have the file extension of .moneydancearchive so you need to search your computer for any files that have this extension.

    With recent releases of Moneydance restores are performed using the Moneydance menu command File --> Restore from backup.

    I cannot emphasis enough that you should not store your working data on iCloud or any other type of network storage. That could well be the cause of any corruption that you may have, although of course it is not the only cause.

  11. 11 Posted by KRISTINA on Sep 14, 2023 @ 05:24 AM

    KRISTINA's Avatar

    This comment was split into a new private discussion: URGENT HELP NEEDED

    THIS ISN'T WORKING. HOW CAN I DO THIS IF I CAN'T EVEN OPEN THE FILE AND GET THAT ERROR. IT IS OPENING ANOTHER DATA SET THAT WILL OPEN BUT NOT THE ONE I AM TRYING TO OPEN.

  12. 12 Posted by dwg on Sep 14, 2023 @ 05:37 AM

    dwg's Avatar

    Rename the file config.dict that should be in the location /Users//Library/Containers/Moneydance I think on Ventura.

    Moneydance will then open as if it is a new installation.

    The other way would be to edit config.dict with a text editor and delete the line that starts:

    "current_accountbook"

  13. System closed this discussion on Dec 14, 2023 @ 05:40 AM.

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