BBVA stopped downloading MD 2019.1 and 2019.2

FB's Avatar

FB

11 Jun, 2019 02:37 PM

My BBVA account stopped downloading a couple of days ago with the well-known error

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: Unexpected end of message while reading OFX header

I was using MD 2019.1 at the time. I tried disabling/recreating the connection, downloading 2019.2, even creating a custom connection with the OFX parameters but still not working. Any ideas?

  1. Support Staff 1 Posted by Maddy on 11 Jun, 2019 03:08 PM

    Maddy's Avatar

    Hi,
    Thank you for contacting Moneydance support.

    Other customers just confirmed that there has been a name change on the side of BBVA Compass, now BBVA, I believe that our connection specialist will need to update the connection information and have the issue reported.

    I have flagged this discussion to be notified as soon as the change has been applied.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by FB on 13 Jun, 2019 05:35 PM

    FB's Avatar

    The sooner the better =. Thanks :)

  3. Support Staff 3 Posted by Maddy on 14 Jun, 2019 08:15 AM

    Maddy's Avatar

    Hi,

    Due to the name change of BBVA Compass to BBVA USA, we needed to update our connection information to resume automatic updates. The updates have been pushed and should be available on your end. To use the new connection you will need to to disable your current connection to BBVA Compass and then connect to the new connection named ‘BBVA USA’ .To do so, you can follow these steps:

    Select your bank account in Moneydance
    
    Select the Online->Setup Online Banking button/menu
    
    Click the “Disable” button. If you don’t see a disable button, just close the setup    window.
    
    Repeat the previous steps for any additional accounts at the same institution.
    
    Select the Online->Setup Online Banking button/menu (again)
    
    Click the “New Connection” button and select ‘BBVA USA’ and hit OK
    
    Continue with the setup process, entering your username/password
    

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by webyan on 14 Jun, 2019 08:08 PM

    webyan's Avatar

    Thanks!. I updated the BBVA connections and my downloads appear to be working again. I am still using 2017.10 (1706) because the 2019 version broke the BBVA Compass downloads for me. I am wondering if I can now upgrade to the latest version and still have the downloads work now.

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