java NullPointer exception w/Chase

jes's Avatar

jes

30 Nov, 2015 08:05 AM

I have used online banking with multiple accounts through Chase for years. Chase recently changed something with authentication. All accts but 1 worked as before. The one credit card acct failed with some obscure error. So I redid the Online Banking setup (several times), including trying a New Connection. It fails every time with a java NullPointer exception. I thought maybe it had some stale data, so I disabled all the Chase credit cards & retried. Now none work. >:-| I tried the same "file" in Linux, same results. I was not willing to try disabling checking as I have online bill pay. If I try that w/o success, then Moneydance becomes an annoyance that will be replaced (I'm already not thrilled w/2015). I'm thinking maybe the online config in the db has been corrupted, but I haven't found any db repair tools or references to a similar problem. I did successfully create a new file & setup a working online acct for the problem credit card, so I don't believe the problem is at Chase...

Computer info: OS X 10.9.5, Moneydance 1314 & 1319, java version "1.6.0_65"

NOTE: the empty fields in the form.

  1. Support Staff 1 Posted by Jenny on 30 Nov, 2015 11:39 AM

    Jenny's Avatar

    Hi Jes,

    There is an issue with Chase's connection at the moment. From the reports we've gotten, it looks like they are trying to resolve problems caused by a recent security update. We are also investigating on our side to make sure we are able to connect once the problems are resolved.

    Any updates regarding this issue are being posted in the following discussion - http://help.infinitekind.com/discussions/online-banking/1474-new-pr...

    We can let you know once this is resolved. I'm very sorry for the inconvenience!

    Jenny
    Infinite Kind Support

  2. 2 Posted by jes on 01 Dec, 2015 01:50 AM

    jes's Avatar

    the other thread says they got an error 2000, mine is error 400...

    FYI: It appears I have fixed the problem by opening the file in the Linux version, discarding and recreating all Online Banking Setups for the Chase accounts. After that I used the Mac version again & successfully did a get online transactions for all accounts.

  3. 3 Posted by David Hanley on 01 Dec, 2015 01:56 AM

    David Hanley's Avatar

    Jes,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  4. David Hanley closed this discussion on 01 Dec, 2015 01:56 AM.

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